I've just had another reply. It again COMPLETELY IGNORES almost the entirety of my previous mail. Then it contradicts what has already been said. Then it asks me for information I have already provided.
Hello again Governmentyard,
Thank you for Contacting Electronic Arts.
If you want then we can disable your account but you have to verify the gamer tag linked to it so please provide us the name of the gamertag associated with it. Then we will disable your account manually from our end.
NOTE: We can not delete the account permanently but we can disable it.
Should you have any further questions, please take a moment to review our Knowledge Base site at http://help.ea.com or do let us know.
Sincerely,
Kapil
Electronic Arts – World Wide Customer Experience
I'm looking for replies to this one - in my position, would you
A: Tell them my gamertag. Again. Let them 'disable' the account and hope that that guards me from fraud and removes me from any obligation towards their Terms of Service, or...
B: Find some other means of contacting people within EA.
Please explain your reasoning in the comments section below. My brain doesn't work anymore.
I'd ask why they can't delete it permanently but then you might get back into the loop of them asking your age etc.
ReplyDeleteUnder DPA, you're entitled to see every bit of data that a company holds on you. Can you request that to be sent to the registered email address?