Hello Governmentyard,
Thank you for Contacting Electronic Arts.
I am sorry but as the date of birth is still not matched, So we are unable to delete your account without verify the account.[sic] If you still wish to delete your account permanently then in this case I only suggest you to please contact privacy_policy@ea.com for further assistance.
Hope this information help you to resolve your issue.[sic]
Should you have any further questions, please take a moment to review our Knowledge Base site at http://help.ea.com or do let us know.
Sincerely,
Kapil
Electronic Arts – World Wide Customer Experience.
The interesting thing here is that privacy_policy@ea.com is the address I was asked to write to some three messages ago. The response I got last time I contacted that address was from.... guess who? I'm, now convinced that Kapil is a fairly shady character, certainly not the sort of person I've ever kept working for me for long when employing people with access to personal data. As such I have penned the following response:
Kapil,
I am becoming increasingly irritated with your evasive responses to my reasonable requests. You are asking me to contact privacy_policy@ea.com but this is the email address I was asked to contct originally. I did so and the response I got, together with all responses since have been from you, Kapil. From this I can conclude only two things... either you are trying to wash your hands of my case, or you are not in fact working wherever the email address privacy_policy@ea.com is supposed to go and have somehow intercepted my correspondence. I shall assume the former is the more likely of the two, despite EA's poor record for data security in recent times.
I must insist, Kapil, that you now attend to the following points, which I will number to ensure you can methodically work your way through them as you have demonstrated yourself to be either incompetent or unwilling to reply to the whole of an email, ignoring at each turn some significant part of my correspondence, presumably in the hope that it will become someone else's problem.
1: EA have inaccurate information stored about me, as you have confirmed. This is a breach of the Data Protection Act 1998. This must be corrected by EA as a matter of legal obligation. As the person within your organization notified in regard to this matter, you must take steps to ensure the correct information has been recorded. This may involve finding out who is in charge of such matters and forwarding the correct information to them. You could tell me how to do this once you've found out, however it would take the same amount of time to do this without bothering me further so I suggest that is the course of action you take. It does not involve ignoring the issue, just so we're clear on that.
2: Does EA acknowledge that I do not agree with the Terms of service as detailed on your website and as such should not be forced to continue in a relationship with EA, particularly given that I am not a customer, have formally requested that you cease providing any service to me and have no intention of using your companies products again.
3: I require the contact details for your head of department, specifically their telephone number, postal and email addresses. I do not expect to be fobbed off with a generic phone number, physical address or email address.
I look forward to your prompt, complete and legally compliant response to these points.
Governmentyard
I think we can safely assume that this is probably going to end up with me making a subject access request under the DPA, can't we?
Are you or anyone you know employed by EA? Are you or they a reasonable person, and able to help me get this sorted somehow? I just want to cancel my account and protect myself from fraud. I am unemployed and can't afford to be the victim of financial crime, even if monies are returned to me in the end. I would even be satisfied with unlinking my XBox account from me EA account. Of course, there's no option to do this either.
Finally, would you say this situation was more Faustian or Kafkaesque? I really can't decide.
You need to use shorter words!
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